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Frequently asked questions about SkimSafe Online

What is SkimSafe Online?

SkimSafe Online is a digital service that protects you against the most common types of online fraud.

As a member, we monitor your personal data across the internet and the Dark Web. By actively checking your data, we can detect early whether you are at risk of fraud and try to stop it before it is too late.

When we detect suspicious activity, you immediately receive an alert on your mobile phone. Our fraud experts then help you resolve the situation. Among other things, we help with:

Why do I need SkimSafe Online?

What's more, 96% of our members give us the highest rating on Trustpilot.

How does SkimSafe Online work?

1. Sign up

Sign up and add the personal data you want monitored. Our member portal is PCI DSS certified – the same security standard the banks use.

2. Proactive monitoring begins

We check your data across the internet and the Dark Web. If we detect suspicious activity involving your data, you receive an alert immediately.

3. We help you

Have you been the victim of fraud or an attempted fraud? You can contact us free of charge around the clock. Our fraud experts will help you resolve the situation.

What does the proactive protection involve?

Among other things, we monitor:

If your data appears in a potentially risky context (e.g. a data breach), we notify you immediately so you can act in time.

How do I receive alerts?

You receive alerts via:

You get a clear explanation of what has happened and what steps you can take.

What do I get alerts about?

You get alerts when we detect suspicious activity, for example:

How do you help if I am defrauded?

You can contact us around the clock via the website.

Among other things, we help with:

You get a personal case handler who follows your case all the way through.

Is there an excess?

No. There is no excess. Everything is included in the monthly payment.

Is there a minimum contract period?

No. There is no commitment, and you can cancel at any time. 96% of our members give us the highest rating.

How do I cancel SkimSafe Online?

Log in to the Portal and click “Cancel”.

What is the Portal?

The Portal is the secure area where you register the data you want monitored.

If your data appears in a data breach, for example because a website has been hacked, you receive an alert with recommended actions.

How do I register on the Portal?

Your account is created automatically when you start your membership.

You can easily log in at:
https://portal.skimsafe.eu/

How do I log in to the Portal?

Go to:
https://portal.skimsafe.eu/

We use secure login verification with a code sent to your email address. You don't need a username or password.

Quick, easy and secure.

What is a monitored item?

A monitored item is a piece of personal data that you want us to keep an eye on.

How do I add a monitored item?

Click “Add monitored item”. Choose the type of data you want to register and fill in the fields.

All data is stored encrypted. Only you know which data is being monitored.

How is my data stored?

All data is stored encrypted in the Portal. The Portal is PCI DSS certified – the same security standard the banks use.

I have received an alert. What should I do?

Log in to the Portal and click on the item you have received an alert about.

Here you can see: